OpsSuite Features

Our Core Philosophy

OpsSuite is designed to be the platform that helps MSPs stop guessing and start measuring. We empower you to identify your most expensive services and standardize them with intelligent, data-driven processes.

Data-Driven & Holistic

We provide a Holistic View, connecting service delivery to vendor selection, SOPs, and security baselines, all prioritized by data to target the biggest ROI first.

Proactive & Preventative

We enable a shift from reactive firefighting to a preventative focus by optimizing services and configurations to stop issues before they happen.

Leverage & Improvement

We emphasize Leverage—doing more with the same resources—and establish a Continuous Improvement Cycle for ongoing refinement.

Production-Ready Features

OpsSuite is production-ready in early access. Here is a clear breakdown of what our platform does today, what's in active development, and what's next.

AI-Powered Ticket Analysis

Stop guessing where your time goes. Our AI-powered engine connects directly to your PSA to analyze ticket volume and technician time, giving you a clear, actionable list of what to fix first.

The Red Zone Pinpoint your highest-volume, highest-cost services that are draining profitability.
The Noise Identify all the high-volume, low-time-per-ticket tasks that are perfect candidates for automation.
Complex Escalations Find the low-volume, high-time-per-ticket issues that indicate a need for better training or standardization.
Executive Summary Generates a clear, AI-driven summary of recommendations to improve efficiency.

Guided Onboarding Wizard for PSA Integration

Production-Ready PSA Integration

OpsSuite is not a concept. It is production-ready with full, feature-complete integration for the three largest PSAs, covering ~90% of the MSP market.

HaloPSA Full API integration, ticket import, time tracking, and analysis.
Autotask Full API integration, ticket import, time tracking, and analysis.
ConnectWise Full API integration, ticket import, time tracking, and analysis.

SOP Builder & Embedded Knowledge

Standardize your service delivery. The SOP Builder helps you create and export best-practice documentation.

Core SOP Generation Trigger the generation of a complete SOP library in a structured format.
SOP Display & Export View generated SOPs in the web UI and export as professional PDF documents.
Embedded Best Practices Access our built-in library of articles on MSP best practices and the PIOSEE troubleshooting methodology.

Core Architecture & Security

OpsSuite is built on a secure, scalable, and professional-grade infrastructure. This is a true SaaS platform, not just a concept.

Cloud-Native Architecture Securely hosted on Google Cloud Platform for global availability and scale.
Multi-Factor Authentication (MFA) Production-ready MFA (TOTP) is complete and available to secure all user accounts.
Multi-Tenant Architecture Ensures complete, isolated data segregation for every tenant.

A concept mockup of the future Project Builder

Future Roadmap (Coming Soon)

We are in active development of our next modules, focused on leveraging your new operational efficiency for profitable growth. These features are part of our Beta sprint planning.

Project Builder & Growth (Planned) The Project Builder will help MSPs professionalize their service offerings, create accurate quotes, and win new business.
Product & Service Packaging (Planned) Define your service bundles (e.g., "Silver," "Gold," "Platinum").
Instant Battle Cards (Planned) A pre-sales tool for reps to generate dynamic comparisons of your stack versus a competitor's.
Enhanced Role-Based Access Control (RBAC) (Planned) Granular permissions to manage user access across the platform.